Review Sample Scenarios Quiz
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Learn User Support course by Support Driven
Slack channel: wordpress-workshop on the Support Driven Slack.
Learn User Support Course
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Intro to Customer Service
- Introduction
- Good Customer Support
- Challenges in Support
- Develop Your Support Philosophy
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WordPress Troubleshooting
- Overview
- Troubleshooting Menus and Widgets
- Troubleshooting the Customizer
- Troubleshooting Imports
- Using Browser Dev Tools
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Advanced WordPress Troubleshooting
- Troubleshooting Plugins and Themes
- Using the Health Check Plugin
- Using WP-CLI
- Jetpack
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Tools of the Trade
- Productivity Tools
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User Management
- User Management Overview
- Different Types of Users
- Effective Communication
- Review Sample Scenarios
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Support as a Career
- Develop your cover letter
- Develop your resume
- Prepare for the interview