Hey Nazrina,
First of all kudos to you! That’s a great idea for sharing and learning even more. 🙂
I think I am a combination of Feeler and Thinker, more of a thinker and less of a feeler.
I would always want to first understand the customer’s question, analyze and gather all the information I can but at the same time while providing resolution I would always empathize with the customer.
Even if I don’t get to the resolution at one go, I would make sure the customer knows that I will get a resolution soon and always happy to help. 🙂